Refund policy

Return & Refund Policy

We want you to be confident in your purchase. Please read the following carefully before placing an order.

Final Sale Terms

All purchases are final. Returns, exchanges, and refunds are not accepted unless the item received is damaged, defective, or incorrect due to our fulfillment error.

Sizing Responsibility

Customers are fully responsible for selecting the correct size at checkout.
We cannot change sizing after an order has been shipped or opened.
Incorrect sizing selected by the customer is not eligible for a return, exchange, store credit, or refund.

Exceptions (Our Responsibility Only)

Exceptions are reviewed only in the following cases:

  • The item arrives damaged or defective, or

  • The incorrect size or item was sent due to our error.

If one of these applies, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will open an investigation and contact you after review.

Lost Packages

Once an order has been shipped and marked as Delivered by the carrier, Dusken is not responsible for lost or stolen packages.

If your tracking shows “Delivered” but you have not received your order, we recommend:

• Checking with household members or neighbors
• Checking around your delivery location
• Contacting the shipping carrier directly to file a claim

While we sincerely apologize for any delivery issues, we do not have control over carrier operations, delivery timing, or actions after confirmed delivery.

If necessary, we may assist by opening a carrier investigation on your behalf. However, please note that packages marked as delivered are not guaranteed to be eligible for replacement or refund.

All resolutions for lost package claims are subject to carrier verification and approval.


If an order is marked as Undeliverable, Failed Delivery, or Returned to Sender by the carrier, please contact us once tracking has been updated.

Because returned shipments can take significant time to arrive back at our facility, we will issue a full refund once the carrier has officially confirmed the failed delivery status.

Replacements will not be issued for orders marked as undeliverable or failed delivery. In these cases, we will conduct an internal review of the delivery issue and carrier performance to improve future fulfillment operations.

Resolution

If an issue is confirmed to be caused by us:

  • We may issue a replacement item at no additional cost, or

  • If a replacement is unavailable, we may provide store credit or a refund, at our discretion.

Refund Conditions

  • Refunds are only issued when the error is caused by us and cannot be resolved with a replacement.

  • Refunds are not issued for customer sizing errors, change of mind, or opened items.